There's no branch office in Melissa - every call here gets dispatched from the Plano shop, which is part of why we ask for a description of the door and a rough sense of what's wrong before a truck rolls 20 miles out. A cable hanging loose, a door that slammed shut on its own, a spring with a visible gap where it snapped: any of that helps us bring the right spring size the first time instead of guessing. You can start that conversation through the Melissa garage door repair page, which covers the full range of work we do out there, not just springs. If your issue is broader than a spring - an opener that won't engage, a bent track, a panel that's caved in - that page is the better starting point. For spring work specifically at the Plano end of things, the Plano spring repair page has the detail on how we handle it at the shop's home base.