There's no branch office in Melissa - every call here gets dispatched from the Plano shop, which is part of why we ask for a description of the door and a rough sense of what's wrong before a truck rolls 20 miles out. A cable hanging loose, a door that slammed shut on its own, a spring with a visible gap where it snapped: any of that helps us bring the right spring size the first time instead of guessing. You can start that conversation through the [Melissa garage door repair page](/melissa-garage-door-repair/), which covers the full range of work we do out there, not just springs. If your issue is broader than a spring - an opener that won't engage, a bent track, a panel that's caved in - that page is the better starting point. For spring work specifically at the Plano end of things, the [Plano spring repair page](/garage-door-spring-repair-plano-tx) has the detail on how we handle it at the shop's home base.